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QSC: Front Line Service Training
Tuesday, February 12, 2019, 8:00 AM to Wednesday, February 13, 2019, 4:00 PM MST
Category: PHCC Colorado Events

 

 

 

QSC Front Line Service Training

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Date: February 12-13, 2019
Location: 2851 S. Parker Rd. 

About this Class: This all-new program will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results. 

Who Should Attend

Plumbing and HVAC service technicians

Overview

This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.  The program is centered around QSC’s Ten Step Service Delivery System.  This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.  Class includes breakfast and lunch both days.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling


Fees
QSC Members: $649                
PHCC Members: $749  
Non-Members: $899

Register Here

 

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